Do I need a credit card for the trial?
No. Create an account and you get a 30-day free trial of the whole plan — no card, no payment details, nothing to cancel. We'll email you before it ends, and you only enter a card if you decide to keep it.
What happens when my trial ends?
We'll send you a reminder before your trial expires. If you haven't subscribed, your hub switches to read-only mode on the day it ends — you can still see everything and export it, but no new data can be added. We hold it that way for 14 days, and email you again before it is removed; subscribing any time in that window picks up exactly where you left off.
What happens to my data if I cancel?
After cancellation your data is held for 90 days in read-only mode. You can resubscribe any time during that window and pick up exactly where you left off. After 90 days, data is permanently deleted.
What's the difference between file storage and app data?
File storage covers uploads — photos, documents, scans, and other attachments. App data is the structured information your apps keep (lists, entries, messages, schedules). App data is far more compact, so even the 1 GB Family allowance holds years of everyday use.
What's a sponsored Space, and do its limits apply to my household?
A Space lets people from several households share apps together — a carpool, a chapter, a friend group. Your plan lets you sponsor a few. The people and app limits listed under each plan apply only inside each Space you sponsor, and count everyone who takes part regardless of which household they belong to (or whether they have one). Your own hub always includes every app, and joining someone else's Space is free.
What are AI credits, and what does one buy?
Every paid plan includes a monthly allowance of AI credits, and they pay for the two things that use hosted AI: building an app from a description on the Apps page, where each step the AI takes costs one credit and a new app is usually four to six steps, and higher-quality reading of a forwarded email or a scanned photo, one credit each, if an admin turns that on. Everything else, including the regular email and photo reading that runs on Cloudflare, costs nothing. Unused monthly credits carry over up to a cap. Need more? An admin can buy a pack on the billing page, 20 for $5 or 60 for $12, and purchased credits never expire. Credits are not available during the free trial.
Can I switch tiers later?
Yes. You can upgrade or downgrade at any time from your billing portal. Storage and member limits update immediately.
Do you give refunds?
You can cancel a web subscription any time under Settings → Billing, and it ends at the close of the period you've already paid for, so you keep full access until then. We don't refund unused time. If you were charged by mistake, email support@chickadeebandit.com and we'll sort it out. Subscriptions bought in the iPhone app are refunded by Apple under its own rules, not by us.
Why does the iPhone app cost a little more?
App Store purchases carry Apple's fees, so the same plans are priced slightly higher there. Every plan unlocks exactly the same features however you pay, and you can always subscribe on the web at these prices instead.
Can someone else in my household take over paying?
Yes, for a web subscription. Under Settings → Billing, choose Transfer billing and pick another adult admin. They get an email and have seven days to accept and enter their own payment details. Your subscription then ends at the close of its paid period, so nobody is charged twice. Subscriptions bought in the iPhone app can't be transferred.